FAQs

Do You Make Custom Cookies?

Better Bit of Butter specializes in custom designed cookies to suit any occasion. For orders larger than 24 cookies, we’d love to help you by developing a design and color scheme for a cookie that will surprise your guests. Custom orders may take a little longer to complete and may include a small design fee. If you require a custom cookie, give us a call or attach a photo to your contact request and we will work to meet your request.

Do you make cookies for larger events such as weddings, corporate or family gatherings?

We’d love to make your special event “cookie fabulous.” Pick from any of our existing designs and add your own colors for a personalized touch, or we can match any theme or design you have in mind. Just send us a photo (logos welcome).

How long do Better Bit of Butter cookies stay fresh?

Because our rich, buttery flavor is of primary importance to us, we use no preservatives. This means even though you may think they’re too pretty to eat, it’s best not to let them sit for more than 2 weeks. If you must save them, just put them in an airtight container in the freezer for up to 6 weeks.

Do Better Bit of Butter cookies contain dairy, wheat, or peanut products?

Yes, our cookies contain dairy and wheat. Cookies are also produced in a commercial kitchen that uses peanuts and other tree nuts. 

Do Better Bit of Butter cookies contain trans fats?

No. We only use sweet, all natural, local butter.

Do you gift wrap?

Each order is packed in our premium white gift box sealed with our signature tangerine ribbon and logo sticker. A card may be included for a small fee.

How many designs do I get in a regular order?

Designs are divided up evenly according to the package size in your order. For instance, if you order eight cookies you will get 4 different designs and your order will contain 2 cookies of each design. If you have special color or design requests just specify in the comments window. Please call if you have questions.

Will I get exactly what I see?

Yes. However, because the colors are mixed in small batches to ensure freshness, they may vary slightly.

How long will my order take?

Standard orders received before 7 a.m. are baked, decorated, and shipped by the third day using FedEx ground shipping. Large and/or holiday orders may require 5 days to 2 weeks depending on the order size. Express shipping is also available on orders for an extra charge.

What if my order arrives damaged?

All of our cookies are individually wrapped and packaged in gift boxes lined with tissue paper. Those boxes are then packed in several layers of bubble wrap in our shipping boxes in order to avoid damage. If any of your cookies arrive damaged, please call us immediately and we will work with you to replace the damaged items.